Contact Us
We are here to help. For the fastest service, please use the form on our Contact Us page.

Orders

How do I place an order?
Shopping with us is easy. Simply browse our site and add your favorite items to your shopping bag. When you’re ready to complete your purchase, proceed to checkout, where you will be guided through the steps to provide your information and place your order.

How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to follow its progress. You can also check the status of your order by logging into your account on our website.

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it for any reason within 60 days of purchase. Items must be in new, unused, and unwashed condition with all original tags attached. Return shipping is the responsibility of the customer. Please note that for health and safety reasons, we cannot accept returns of face masks, swimwear, or undergarments if the original packaging has been opened or removed.

I received a damaged or incorrect item. What should I do?
We sincerely apologize for any error. Please contact our customer service team immediately so we can quickly resolve the issue for you.

How do I return an online order?
You can initiate a return through your account on our website. Please visit the Order History section of your account, select the order you wish to return, and follow the provided instructions to generate a return label and packing slip.

Do you offer price adjustments?
We are happy to offer a price adjustment on items purchased from us if the price is reduced within 14 days of your original purchase date. The item must be in stock in the same size and color at the time of the price adjustment request. This policy does not apply to prior purchases, special orders, or final sale items. Please contact our customer service team for assistance.

Shipping

Where do you ship?
We are pleased to offer shipping throughout the United States, including to PO boxes, APO/FPO addresses, and all US territories.

What shipping methods do you offer?
We offer a variety of standard and expedited shipping options. The available methods and associated costs will be displayed at checkout based on your delivery address and the items in your order.

How long will it take to receive my order?
Delivery times vary depending on the shipping method you select at checkout. Please note that order processing typically takes 1-2 business days before your package is shipped. You will receive a shipping confirmation email with tracking information once your order is on its way.

My order is being shipped in multiple packages. Why?
To ensure you receive your items as quickly as possible, orders containing multiple items may be shipped from different locations. You will receive a separate shipping confirmation email for each package.

Can I change my shipping address after I’ve placed my order?
For security reasons, we are unable to modify the shipping address once an order has been placed. We recommend double-checking your address for accuracy before completing your purchase.

Products & Inventory

Is the item I want in stock at a specific location?
Our online inventory is updated regularly but may not always reflect the exact, real-time stock in our physical locations. We recommend contacting a specific location for the most current inventory check.

Do you offer product repairs?
We do not offer a formal product repair service. However, we stand behind the quality of the brands we carry. If you are experiencing an issue with a product, please reach out to our customer service team, and we will do our best to assist you.

Do you sell gift cards?
Yes! We offer electronic gift cards that can be delivered via email or printed at home. They are available for purchase on our website.

My item is on backorder. What does that mean?
A backordered item is temporarily out of stock but is expected to be available for shipment at a future date. Your order will be fulfilled and shipped as soon as we receive new inventory. You will receive updates on the status of your order via email.

Website

How do I create an account?
You can create an account during the checkout process by selecting the option to create a password, or you can register directly through the “Account” link on our website.

I forgot my password. How can I reset it?
You can reset your password by clicking the “Forgot Password” link on the login page. You will be prompted to enter the email address associated with your account, and instructions for resetting your password will be sent to you.

How can I manage my newsletter subscriptions?
You can manage your email preferences by using the “Unsubscribe” link located at the bottom of any marketing email you receive from us, or by adjusting your settings in your online account.

Gear & Events

Do you host any events or clinics?
Yes, we frequently host events, gear clinics, and community gatherings. For the most up-to-date information on upcoming events, please visit the Events section on our blog at hm-outfitters.com.

Do you offer gear rentals?
We do not currently offer a gear rental service.

Other

Do you have a catalog?
We do not produce a traditional paper catalog. Our website is the best resource for our most current product offerings, stories, and company information.

How can I learn more about your brands and products?
We are passionate about the products we sell and the brands we represent. For detailed information, brand stories, and gear guides, we invite you to explore our blog at hm-outfitters.com.

Do you offer sponsorship or donation requests?
We love supporting our local communities. We receive a high volume of requests and review each one carefully. Please submit your inquiry through the form on our website for consideration.