Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are happy to accept returns or exchanges on most items within 60 days of purchase.

Our Return & Exchange Policy

  • You have 60 days from the date of purchase to return or exchange an item.
  • Items must be in new, unused, and unwashed condition with all original tags attached.
  • For your safety and ours, we cannot accept returns on face masks, worn swimwear, or undergarments.
  • Final Sale items, as well as items marked down to 50% off or more, cannot be returned or exchanged.
  • A original packing slip or receipt is required for processing.
  • We are not responsible for return shipping costs unless the return is a result of our error.

How to Make a Return or Exchange

You can return your purchase in one of two ways:

1. Return by Mail

We offer a convenient online return portal. To start your return, please visit our Returns Center at hm-outfitters.com.

You will need your order number and the email address used to place the order. Through the portal, you can print a prepaid shipping label. A fee for the return shipping will be deducted from your refund total. Once we receive and process your return, you will be issued a refund to your original method of payment.

2. Return In-Store

You can also return or exchange your item at any of our retail locations. Please bring the item you wish to return along with your original packing slip or receipt. Your refund will be processed immediately to your original method of payment.

Processing Your Return

  • Please allow 7-10 business days for your return to be processed once we receive it at our warehouse.
  • After processing, please allow additional time for your financial institution to post the refund to your account.
  • You will receive an email confirmation once your return has been processed.

International Returns

We are unable to process international returns through our online returns portal. If you are an international customer needing to make a return, please contact our customer service team for assistance.

Exchanges

We highly recommend returning your original item for a refund and placing a new order for the desired item to ensure you get the correct size, color, and to guarantee availability. If you prefer a direct exchange, the fastest method is to visit one of our stores.

For online orders, you can use our online return portal at hm-outfitters.com to process a return for the unwanted item and then place a new order for the correct item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at hm-outfitters.com and we will gladly assist you. We apologize for any inconvenience.

Return Shipping Address

Please do not mail returns to our corporate office. All mail-in returns should be sent to the returns processing center using the label generated through our online Returns Center at hm-outfitters.com.

Still Have Questions?

For further assistance, our customer service team is ready to help. Please reach out to us via the contact form on our website at hm-outfitters.com.